Shipping & Returns

FREE WOLDWIDE SHIPPING FROM EU
All our orders are shipped out with DHL, UPS and DPD. We partnered up with the best printing companies in the world. They make it possible for us to ship our artworks worldwide and still keep high quality artworks. The art studio is based in Spain.

HOW LONG DOES THE SHIPPING TAKE?

If you ordered to a P.O. BOX and can't receive the package, you need to contact us here. We can always send it to your family or friend instead. When we have the new info we can update the shipping information to the shipping carriers so they can change the receiver/address.

SHIPPING COSTS
Atelier Anelka is proud to offer free worldwide shipping on all of our orders. No charge on any additional shipping fees, regardless of the size or destination of the order.

HOW ARE THE ARTWORKS SHIPPED?

The art prints are packed and shipped out in a thick and protective cardboard to protect them against damages (frame included). The canvas art is shipped "ready to hang" right out of the box. The pre-installed hanging hardware is included.

HOW CAN I TRACK MY ORDER?

You will first get a email where we confirm your order is paid and ready to be shipped out. After the first email you will receive an email with a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn't land in your Junk folder, as emails sometimes end up there by accident. If you did not get any email with a tracking link or there is no tracking updates, please send us an email with the name or email you made the order with here and we will help you to track your order.

HOW LONG WILL DELIVERY TAKE?

The fulfilment takes between 1-3 business days depending on how many orders we have + the shipping time 5-14 business days, shipping time depends on destination. It's important to keep in mind that we are printing these orders on request, not sending out items from printed stock. So it does take us a couple of days extra to get everything ready.

UNSUCCESSFUL DELIVERY ATTEMPT?

Please reach out to us with your tracking number here and we will help you. 

HOW DO I RETURN MY ORDER?

Every product sold by Atelier Anelka is “made to order,” which means it is specifically manufactured just for you only after you have placed your Order. Accordingly, Atelier Anelka does not accept refunds, returns or exchanges for Orders. We are also unable to make any changes or cancellations to orders after 24 hours from the moment the Order is placed. If you believe you have made a mistake with your Order, please contact immediately our Service Center.

WHAT IS YOUR RETURN POLICY?

Due to the custom nature of the products, it is not possible to accept returns or offer refunds. All sales are final. If the customer receives a damaged or defective product, please contact the support team immediately for assistance. 

CAN I CANCEL MY ORDER?

Yes, you can cancel your order! If we haven't started with fulfilling your order you can cancel it (fulfilment takes 1-3 days). 

WHAT HAPPENS IF I DON'T COLLECT MY PACKAGE?

In the event that products are returned to us due to customer failing to pick up their package, we charge a €35 euro fee. This covers shipping to and from you, as well as handling and restocking of products.

WHAT IF THE ORDER IS LOST IN THE MAIL?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of shipping a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check that you got in touch with your local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you say you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

Local Taxes:
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. Only outside EU.